Shipping policy
Processing Time
All orders are processed within 2-7 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5-7 business days |
| Express Shipping | 2-3 business days |
Delivery delays can occasionally occur due to customs clearance or unforeseen circumstances.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
BedMotion is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
BedMotion is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping
We currently ship to Malaysia and select international destinations. Please note that international shipments may be subject to additional customs fees, import duties, and taxes, which are the responsibility of the recipient.
Contact Us
If you have any questions about your shipment or our shipping policy, please contact us at:
Email: bedmotion@getha.com.my
Last updated: March 13, 2026